Requesting a refund can be annoying and complicated, but KPON makes everything easy for our customers. That's the reason for our 14-days money-back guarantee.

If you would like to return your product, please make sure that the goods are in the same condition as received. The return must be made within 14 days of receiving your order. The policy applied to our Shopify customers and Amazon customers.

When returning an item

  • Please start by sending an email to service@kpontech.com along with your purchase information to request a refund. You will receive a response within 24 hours during weekdays.  
  • When you are unsatisfied with an order from Amazon Kpon Store, you can contact us with the live chat button at the right bottom corner on this page, Send your ordering number and explain the reason for refunding to get instant solutions from experts. While we can offer better-personalized customer service here, you can require an exchange on this site, but you need to request Amazon for a refund.
  • When you are unsatisfied with an order from KponTech Store.You can request a refund or exchange within 14 days by contacting us with the Live Chat botton or send us an email to service@kpontech.com

Returning items and associated costs

Returning items and associated costs If you have decided to cancel your purchase, you must return the item to us without undue delay and by 14 days at the latest after you have informed us that you wish to cancel your purchase. The deadline will have been complied with if you return the item before the 14 days have expired. Return items must be sent to:  2622 Toledo Ave, Santa Clara, CA 95051

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